Dynamiq WiFi Care Terms
Last updated: September 18, 2026 (America/Chicago)
These WiFi Care Terms (Care Terms”) apply to Dynamiq WiFi Care memberships offered by Dynamiq A/V Integration (“Dynamiq,” we,” us”). They work together with your Wave checkout or recurring invoice. By enrolling, paying, or continuing a Care membership, you agree to these Care Terms. Where these Care Terms conflict with a plan marketing page, these Care Terms control. They work alongside Dynamiq’s general website Terms and Conditions and Privacy Policy where consistent.
AGREEMENT AND ACCEPTANCE
Care membership is formed when you complete a Wave Care checkout (or accept a Dynamiq Wave recurring invoice) and Dynamiq accepts the enrollment. Payment or continued membership after we post updated Care Terms is acceptance of the then-current Care Terms.
2 — DEFINITIONS
• Business Day: Monday–Friday, excluding U.S. federal holidays observed by Dynamiq, in America/Chicago time.
• Care / WiFi Care: Dynamiq’s recurring remote-support membership for a Qualifying Network.
• Emergency: Whole-premises loss of usable internet (total outage, modem/gateway failure, or mesh down so the premises has no usable internet), as described in Care documentation.
• Internet Service Provider (ISP): Your internet provider — not Dynamiq.
• Plan / Tier: Essential, Plus, or Signature (or a successor name Dynamiq publishes).
• Qualifying Network: An eero system Dynamiq can manage remotely through Dynamiq’s eero Pro tools (including Insight / Pro app access as Dynamiq configures), with working power and upstream internet suitable for remote management.
• Remote Hours: The published remote-support windows for your Tier.
Service Area: Greater Houston area locations Dynamiq regularly serves; on-site availability outside usual travel ranges may require extra trip fees or may be declined.
• Wave: Wave Apps (waveapps.com) or any successor billing tool Dynamiq uses for Care.
SECTION 3 — PLANS AND SCOPE OF SERVICE
WiFi Care is remote support labor for your Qualifying Network within your Plan. Plan benefits published on Dynamiq’s Care pages (including founding offers) describe inclusions such as:
• Essential: Business-hours remote help when you call; sessions aimed at about 15–20 minutes and up to 1–2 proper modem + eero restart cycles; network remains linked in Dynamiq’s tools; member labor and node discounts as published; no included truck visits.
Plus: Priority remote support in the same Business-hours window; proactive watching in Dynamiq’s Pro tools; faster help when something looks wrong; member discounts as published.
• Signature: After-hours remote on weekdays until 8:00 PM; monthly network check-in; one (1) included scheduled weekday on-site hour per membership year (not emergency dispatch); trip-fee waiver on extra visits as published; member discounts as published.
Expansions, new installs, new programming, smart-home or theater projects, and work outside the Qualifying Network are not Care — they are separate jobs quoted and billed apart from membership.
SECTION 4 ELIGIBILITY AND REMOTE ACCESS
Care is available for Qualifying Networks. By enrolling you authorize Dynamiq to access, view, and configure your Qualifying Network remotely to provide Care (including network settings changes reasonably needed for troubleshooting).
You must keep admin / owner access available to Dynamiq, keep the eero system online, and not revoke Pro / managed access without understanding that Care pauses until access is restored. Dynamiq may refuse, pause, or end Care if the network is not Qualifying, access is revoked, or the system was not installed or taken over under Dynamiq’s process.
Non-Dynamiq installs / takeovers. If Dynamiq did not originally install the system, Dynamiq may require a paid assessment or takeover steps before Care starts. Dynamiq does not warranty prior work by others.
SECTION 5 — HOURS, RESPONSE TARGETS, AND FAIR USE
Remote Hours (Care):
Essential and Plus: Monday–Friday, 9:00 AM–6:00 PM (America/Chicago).
• Signature: those hours plus weekday evenings until 8:00 PM.
• Care does not include live weekend remote support. Weekend contacts receive next-Business-Day callback unless you request on-site help at emergency rates (if available).
Shop / estimate hours (including Saturday shop hours) may differ from Care Remote Hours.
Targets, not guarantees. Any response or turnaround windows we publish are operational targets only. They are not a Service Level Agreement (SLA) and do not create refund or credit rights.
Fair use: Sessions are aimed at one issue. If the issue continues after a fair remote attempt, Dynamiq may schedule a paid on-site visit (member labor percentage applies only to standard labor rates) or recommend a higher Tier.
Monitoring limits (Plus / Signature). When we watch a network in Pro tools, we can see many connectivity and device signals. We cannot see every in-app or content error (for example, a streaming app glitch on a working device), and monitoring is not a promise of continuous human attention 24/7.
SECTION 6 EXCLUSIONS
WiFi Care does not include:
• Replacement hardware, parts, nodes, cabling, or mounts (nodes may be purchased separately at member discounts; not complimentary)
• Amazon eero Plus (their security add-on is separate) or other manufacturer / cloud security add-ons
• ISP outages, ISP truck rolls, modem/ONT failures beyond diagnosis help, or ISP account changes you make that break the network
• Unlimited phone time or endless reboot cycles
Full smart-home, theater, lighting, or multi-system programming
• Damage, misuse, unauthorized alterations, or third-party modifications
• Work on non-Qualifying gear or networks Dynamiq cannot manage in Pro tools
• New projects, expansions, or redesigns
Life-safety, medical, or other high-risk uses; Care is residential/business convenience support, not a life-safety system
• Guaranteed speeds, uptime, or wireless coverage in every room
SECTION 7 ON-SITE VISITS, TRIP FEES, AND EMERGENCY RATES
On-site work is by appointment and availability within the Service Area.
Signature included hour. The included on-site hour is for scheduled weekday work only — not emergency dispatch. Trip-fee waivers follow the Plan description and do not convert emergency visits into included Care.
Emergency / after-hours / weekend on-site. Care membership does not guarantee emergency, after-hours, weekend, or holiday on-site service. If Dynamiq agrees to such a visit, you pay then-current emergency rates, including hourly minimums and trip fees.
Current emergency rates (subject to change with notice):
• Weekday after-hours: $250/hour with a 2-hour minimum, plus trip fee
• Weekend / holiday: $300/hour with a 2-hour minimum, plus trip fee
Member labor percentage discounts do not apply to emergency rates.
Missed appointments. If you miss a confirmed on-site window or cancel with less than one (1) Business Day notice, Dynamiq may charge a reasonable trip / no-show fee. Plans with an included on-site time will forfeit their time.
SECTION 8 — HARDWARE AND THIRD-PARTY SERVICES
Labor vs hardware. WiFi Care covers support labor within your Plan. Equipment, nodes, cabling, and replacements are separate purchases unless a written quote says otherwise. Manufacturer warranties remain the manufacturer’s.
Member node discounts (as published for founding / list Care): Essential 5%, Plus 5%, Signature 10% off Dynamiq’s normal eero node price. Hardware remains a separate sale from the Care fee. Member labor discounts: Essential 10%, Plus 15%, Signature 20% off standard labor rates.
Third-party terms. eero cloud features and Amazon services are subject to eero / Amazon terms. Dynamiq is not responsible for third-party outages or policy changes.
SECTION 9 CUSTOMER RESPONSIBILITIES
You agree to:
• Maintain working ISP service and power suitable for the Qualifying Network
• Provide accurate issue descriptions and reasonable cooperation with remote instructions
• Keep a responsible adult with authority available for account decisions and on-site appointments
• Provide safe access for any on-site visit
• Inform household / business users that Dynamiq may remotely manage network settings (including Wi‑Fi name and password changes when needed for Care)
Treat Dynamiq staff respectfully; abuse may result in suspension or termination
SECTION 10 — BILLING, CARD ON FILE, AND FOUNDING PRICING
Billing. Membership is billed monthly in advance via Wave (or successor). By enrolling you authorize Dynamiq to charge your payment method on file for recurring Care fees and any agreed add-on charges (for example, approved on-site work).
Card on file. You must keep a valid credit card (or other payment method Wave supports that Dynamiq accepts) on file for automatic recurring payments.
Failed payment / past due. If a charge fails or the account is past due, Dynamiq may suspend remote Care until the account is current, and may terminate for continued non-payment.
Founding pricing (existing Dynamiq eero clients only, where offered):
• Essential: $69/mo (no separate founding rate)
• Plus: $99/mo for the first six (6) paid months, then $119/mo
• Signature: $199/mo for the first six (6) paid months, then $249/mo
Founding rates apply only for those first six paid months, then increase to the then-current list rate for your Tier. Dynamiq will update the recurring amount after the founding period; continued membership after notice is acceptance of the list rate.
Price changes. Dynamiq may change list Care rates or emergency rates with at least thirty (30) days advance notice. Continued membership after the effective date is acceptance of the new rates.
No routine proration. Cancellation is effective at the end of the current paid period unless Dynamiq elects otherwise in writing.
SECTION 11 — TERM, CANCELLATION, SUSPENSION, AND TERMINATION
Membership is month-to-month unless a written agreement says otherwise.
Your cancel. You may end membership effective at the end of the current paid period using Wave’s tools and Dynamiq’s process (call / email confirmation may be required).
Our suspend / terminate. Dynamiq may suspend or end Care for non-payment, revoked remote access, non-Qualifying network, abuse, fraud, chargeback abuse, or material breach of these Care Terms.
Plan upgrades may start when Dynamiq confirms; downgrades generally take effect at the end of the current paid period.
SECTION 12 — INTERNET SERVICE PROVIDER AND THIRD-PARTY DISCLAIMER
Internet service. Your ISP provides internet service. Dynamiq can help diagnose whether a problem is likely mesh, local network, or upstream ISP — but we do not control ISP networks, outages, throttling, or ISP truck rolls. Care is not an ISP service and does not guarantee speeds, uptime, or wireless performance.
SECTION 13 — LIMITATION OF LIABILITY
To the fullest extent allowed by law:
• Dynamiq is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages (including lost profits, lost data, or business interruption), even if advised of the possibility.
Dynamiq’s total liability arising out of Care for any claim is limited to the Care fees you paid to Dynamiq for the twelve (12) months before the claim (or a lesser amount required by law).
• Some limits may not apply where prohibited. Nothing here limits liability that cannot legally be limited (for example, certain personal-injury claims caused by Dynamiq’s gross negligence or willful misconduct, where such a waiver would be void).
SECTION 14 — FORCE MAJEURE
Dynamiq is not liable for delay or failure to perform caused by events beyond reasonable control, including weather, ISP failure, utility outage, pandemic, labor shortage, supply disruption, cyber events, civil unrest, or government action. Timing commitments are excused for the duration of the event.
SECTION 15 — PRIVACY
Remote Care involves access to network and device information needed to support you. See Dynamiq’s Privacy Policy on dynamiqav.com. You are responsible for telling others on the network that a managed provider may change settings.
SECTION 16 — CHANGES TO THESE CARE TERMS
Dynamiq may update these Care Terms by posting a revised version on this page and/or notifying you by email or invoice memo. Continued membership after the effective date is acceptance of the updated Care Terms.
SECTION 17 — GOVERNING LAW, VENUE, AND SEVERABILITY
These Care Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Exclusive venue for disputes arising out of Care is the state or federal courts located in Harris County, Texas, unless Dynamiq’s general website Terms require a different forum that counsel confirms should control.
If any provision is held unenforceable, the rest remains in effect. These Care Terms (plus your Wave checkout / invoice and any written Plan confirmation) are the entire agreement for WiFi Care subject matter and supersede prior oral statements about Care. You may not assign Care without Dynamiq’s written consent; Dynamiq may assign Care to a successor.
SECTION 18 — CONTACT AND COMPANY IDENTITY
Dynamiq A/V Integration
5718 Westheimer Road, Ste 1000
Houston, TX 77057
Phone: (832) 215-9350
Email: info@dynamiqav.com
Website: https://www.dynamiqav.com
Security License #: B07324801
Plan details and founding signup (when offered): https://www.dynamiqav.com/wifi-care-founding