WiFi Care Terms

These terms apply to WiFi Care membership from Dynamiq A/V for existing Dynamiq eero clients.

  1. Service

  2. WiFi Care provides remote assistance for the member’s eero network, including outages, slow WiFi, basic settings, and help coordinating with the internet service provider.

  1. Fair use

  2. Care is designed for reasonable, occasional support. Dynamiq may limit or schedule requests that are repetitive, unusually lengthy, abusive, unsafe, or outside the covered network. Essential members should plan for ~15–20 minutes per issue and 1–2 proper reboot cycles.

  1. Support hours

  2. Essential and Plus remote support: Monday-Friday, 9:00 AM-6:00 PM. Concierge extends remote support until 8:00 PM.

  1. Emergencies

  2. Whole-home internet loss is handled remotely first. On-site response depends on availability and is not included in Care. Weekday after-hours service is $250/hr, 2-hour minimum plus trip. Weekend/holiday service is $300/hr, 2-hour minimum plus trip. Member discounts do not apply.

  1. Concierge on-site hour

  2. Concierge includes one scheduled weekday on-site hour per membership year. It is not emergency service, does not roll over, and covers labor only. Parts, equipment, trip charges, and additional time are billed separately.

  1. Hardware

  2. Hardware, replacement nodes, shipping, installation, rewiring, and other equipment are billed separately. Care does not include complimentary hardware.

  1. Amazon eero Plus

  2. WiFi Care does not include Amazon eero Plus or any separate subscription. The member is responsible for choosing and paying for outside services.

  1. Billing

  2. Membership charges are billed monthly through the selected billing method. Taxes and separately approved services are additional. Dynamiq may pause support for unpaid balances.

  1. Cancellation

  2. A member may cancel recurring Care in Wave at any time. Cancellation takes effect at the end of the paid period. Amounts already paid are not prorated or refunded, and service continues through the paid period.

  1. No SLA or refunds

  2. Care is a support membership, not a service-level agreement. Response times, monitoring, and on-site availability are not guaranteed. No SLA credits or refunds are provided for outages, delays, ISP issues, or unavailable appointments.

Contact

Dynamiq A/V

(832) 215-9350

Info@dynamiqav.com

5718 Westheimer Road, Ste 1000

Houston, TX 77057